Tendencys Innovations is an international company with a presence in more than 17 countries, focused on the development of logistics and e-commerce solutions for managing your business. We develop and work on multiple services, Envia.com, Ecart.com, EcartPay, WMS, and ParaPaquetes.
Be part of one of our projects Envia.com the leading company in logistics, technology, and e-commerce that is revolutionizing shipping globally, you will explore the latest cutting-edge technologies and tools that allow us to optimize our operations and surpass market expectations. We help businesses automating and managing their local, national, and international shipments, using the most advanced technology and a global network of strategic partners, we exceed our customers' expectations, promoting global trade.
What do we expect from you in the role? As a Customer Service Specialist, you will contribute to effectively meeting the needs and requirements of customers by providing personalized attention, resolving issues promptly, offering accurate information to maintain clear and respectful communication at all times, contributing to build strong and lasting relationships.
It is important for us that you meet the following requirements:
- Bachelor's degree in International Business, Engineering, Computer Science, Administration, or related field.
- Advanced English.
- 1 year of experience in Customer Service through different communication channels.
- Ability to handle simultaneous chats.
- Communication, active listening, and problem-solving skills.
- Good spelling, grammar, writing, and syntax.
- Proactivity in task interaction.
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Experience using Microsoft Office.
What activities will you perform?
- Respond to incoming customer messages via chat, calls, email, and WhatsApp in a professional and courteous manner.
- Provide satisfactory solutions to customer queries, concerns, or issues.
- Create and track tickets for the proper handling of customer requests.
- Escalate requests with shipping companies to address customer requirements.
- Keep records of serviced customers updated, including customer contact information, collection tracking, and current tickets.
- Have a deep understanding of the customer's current situation, major shipping companies, rates, tickets, and integrations used to provide assistance or solutions to their issues.
- Develop strategies and solutions to address presented problems and inconveniences.
- Maintain constant communication with the departments of marketing, IT, sales, and accounting to ensure communication and resolution of the customer's raised issue.
We offer:
- Base salary $15,000.00.
- Performance bonus.
- Direct hiring with our company.
- Paid training.
- Working hours: Monday to Friday from 09:00 a.m. to 06:00 p.m.
- Working location: Obispado Monterrey, NL.
- Professional development courses.
- Legal benefits.
- Minor medical expenses insurance.
- Life insurance.
- 50% major medical expenses insurance.
- Payroll advance for days worked.
- Opportunity for development, growth, and career plan.
